Nirvana Privacy Policy

At Nirvana ebook (operated by Sarthak Enterprises), your privacy is our top priority. This Privacy Policy explains how we collect, store, use, and protect your personal data in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws in India.

By using Nirvana's website, mobile app, or services, you consent to the practices described here

1. Who We Are

Nirvana is an Indian digital eBook library and distribution platform. We partner with publishers to make educational content accessible and eco-friendly for students, teachers, and lifelong learners.

2. Information We Collect

We collect the following categories of information:

a. Information You Provide Directly

• Personal details: Name, Birth date, email, phone number, gender and address.
• Account information: Username, password (encrypted), preferences.
• Payment information: Processed securely via trusted third-party gateways
• Communication data: Messages, support requests, or publisher inquiries

b. Information Collected Automatically

When you visit or interact with our platform, we may collect:

• Device and browser details (IP address, OS, browser type).
• Usage analytics (pages visited, session duration, and interactions).
• Payment information: Processed securely via trusted third-party gateways
• Cookies and similar technologies for personalization and performance.

3. Purpose of Data Processing

Under the DPDP Act, we collect and process personal data only for lawful purposes, including:

• Creating and managing your user account.
• Processing transactions and enabling ebook purchases.
• Delivering personalized reading experiences.
• Improving our platform's security and performance.
• Providing support, updates, and promotional offers (with consent).
• Fulfilling legal and contractual obligations.

4. Lawful Basis for Processing

Your personal data is processed based on:

• Consent — when you sign up, make a purchase, or agree to marketing.
• Contractual necessity — to deliver your purchased eBooks or services.
• Legitimate interests — to enhance user experience and prevent fraud.
• Legal compliance — where disclosure is required by law or regulation.

5. User Consent

We obtain your explicit consent before collecting or using personal data for any purpose other than providing Nirvana's core services.

You may withdraw your consent at any time by emailing privacy@nirvanaebooks.in, subject to reasonable notice and verification.

6. Data Security & Storage

We employ industry-grade encryption (SSL/TLS), firewalls, and access controls to safeguard your data.

All user data is stored on secure servers located within India, in compliance with DPDP requirements for domestic data storage.

7. Data Retention

We retain personal data only as long as necessary to:

• Fulfill service obligations.
• Meet legal or accounting requirements
• Resolve disputes or enforce policies.

When data is no longer required, it is securely deleted or anonymized.

8. Data Sharing & Third-Party Access

We never sell or rent user data.However, data may be shared with trusted third parties such as:

• Payment processors (for secure transactions).
• Cloud hosting providers (for technical reliability).
• Publishers (for sales analytics and royalty tracking).

All partners adhere to strict confidentiality and data protection agreements

9. Cookies & Tracking

Nirvana uses cookies to:

• Keep you signed in.
• Save preferences.
• Measure traffic and usage patterns.

You can control or delete cookies in your browser settings. Disabling cookies may limit some platform features.

10. Your Rights Under the DPDP Act

As a Data Principal, you have the right to:

• Access your personal information.
• Correct or update inaccurate data.
• Withdraw consent for processing
• Request deletion of your account and data.
• Lodge a grievance regarding data misuse.

Requests can be made by contacting our Grievance Officer below.

11. Policy Updates

Name: Sarthak Haldar
Email: sarthakhaldarofficial@gmail.com
Response Time: Within 7 business days

12. Policy Updates

We may modify this policy periodically to reflect changes in laws or platform practices. The latest version will always be available at www.nirvanaebooks.in/privacy with the updated "Last Revised" date.